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Technology Policy

Reviewed and Updated 2025-06-01

Technology Policy

KRROP, Inc. (“KRROP”) has enacted this policy effective June 1, 2025, to protect the security and integrity of KRROP’s Data and Information, as well as the Data and Information belonging to our Clients and/or Partners (“Clients”). It shall be reviewed, at minimum, annually on the anniversary date of its enactment, and updated as relevant changes are made.

Devices / Infrastructure

KRROP grants its employees and/or contractors (“Staff”) the privilege of purchasing and using smartphones, tablets and computers (“Staff Devices”) of their choosing at work for their convenience. KRROP reserves the right to revoke this privilege if Staff do not abide by the policies and procedures outlined below.

On accepting work with KRROP, Staff must agree to the terms and conditions set forth in this policy in order to be able to utilize Staff Devices to complete any KRROP work effort.

Acceptable Use

  • KRROP defines acceptable business use as activities that directly or indirectly support the business of KRROP.
  • KRROP defines acceptable personal use on KRROP company time as reasonable and limited personal communication or recreation, such as reading, game playing, online shopping, etc. If Staff are unsure if an activity is deemed acceptable, they should check with KRROP management.
  • Staff Devices may not be used at any time to:
    • Store, transmit or access illicit materials/websites/data/resources.
    • Store or transmit proprietary information belonging to another company.
    • Harass others implicitly or explicitly through direct or indirect communication.
  • All KRROP applications are cloud-based, and Staff may use Staff Devices to access all KRROP resources that are required in their role, as defined solely by KRROP.
  • KRROP has a zero-tolerance policy for texting or emailing while driving and only hands-free talking while driving is permitted.
  • Apps related to KRROP company usage are limited to email apps (e.g. Apple Mail, Gmail, Outlook, etc.), Meeting Apps (e.g. Zoom, WebEx, GoToMeeting, etc.), Cloud Storage (e.g. Google Drive, Sharefile, Box, Dropbox, etc.), Contact management (e.g. Hubspot, BrightPattern, etc.) and telephony (including KRROP company phone system through Zoom app).
  • KRROP-related Data or Information (“KRROP Data”) shall never be stored locally on Staff’s personal devices. This Data or Information must be stored in KRROP’s Google Drive account only.
  • Data or Information belonging to, or related to any KRROP Client or Partner (“Client Data”) shall never be stored locally on Staff’s personal devices. Client Data must be stored either in KRROP’s Google Drive account or a Client or Partner’s preferred secure Cloud Storage account.
  • “Rooted” (Android) or “Jailbroken” (iOS) devices are strictly forbidden from accessing any KRROP technology resources.

Devices and Support

  • Smartphones including iPhone, and Android phones are allowed.
  • Tablets including iPad and Android are allowed.
  • Application connectivity issues are supported by KRROP; Staff should contact their respective manager for assistance and resolution.
  • General network connectivity issues are not supported by KRROP; Staff should contact their respective service provider to determine the cause of any problems.
  • Hardware issues are not supported by KRROP; Staff should contact the device manufacturer or their carrier for operating system or hardware-related issues. 

Reimbursement

  • KRROP will not reimburse Staff for a percentage of the cost of the device.
  • KRROP will not reimburse Staff for the following charges: Home Internet Service, Mobile Phone Service, roaming, plan overages, etc.

Security

  • In order to prevent unauthorized access, devices must be password protected using the features of the device and a strong password is required to access KRROP resources.
  • All KRROP business applications are cloud-based, and will have their own specific passwords required for access. All passwords for all relevant applications must be different from any of the others.
  • KRROP’s strong password policy is: At least 12 characters, At least one upper-case letter, At least one lower-case letter; At least one number; At least one special character; Passwords must be changed at least every 180 days; Passwords may not be reused in the same calendar year; Passwords may not be reused between services; 5 failed attempts locks account.
  • Staff access to KRROP and/or Client Data and Information is limited based on user profiles defined by KRROP and automatically enforced.
  • For any Application where Multi-Factor Authentication (“MFA”) is available, KRROP will enforce the use of such added security for all Staff.
  • KRROP Data and/or Client Data cached on Staff device(s) may be remotely wiped if 1) the device is lost, 2) Staff terminate their contract, 3) KRROP identifies a data or policy breach.
  • In the event of a data or policy breach KRROP will notify any affected Staff and/or Clients within one business day by email and within two business days by phone. 

Risks/Liabilities/Disclaimers

  • While KRROP will take every precaution to prevent Staff’s personal data from being lost in the event it must Remote Wipe a device, it is Staff’s responsibility to take additional precautions, such as backing up personal data and information.
  • Lost or stolen devices must be reported to KRROP within 24 hours. Staff are responsible for notifying their mobile carrier immediately upon loss of a device.
  • Staff are expected to use their devices ethically at all times and adhere to KRROP’s acceptable use policy as outlined above.
  • Staff are personally liable for all costs associated with their device.
  • Staff assume full liability for risks including, but not limited to, the partial or complete loss of KRROP and/or personal data due to an operating system crash, errors, bugs, viruses, malware, and/or other software or hardware failures, or programming errors that render the device unusable.
  • KRROP reserves the right to take appropriate disciplinary action against Staff, up to and including termination, for noncompliance with this policy.
  • KRROP reserves the right to pursue appropriate legal action against Staff, in the most extreme cases of noncompliance with this policy.

Vendors / Data Processors

KRROP selects Vendors and Data Processors who meet or exceed Data Security requirements of all KRROP Data and Client Data.

The following is a list of Vendors and Data Processors who have contact with KRROP Data and/or Client Data with links to their respective Privacy and Security information:

Contact/Company Data:

Data Storage:

Communications:

Additional Information

Please review additional information, and/or contact the individual noted below with any questions or comments.

Key Technology Contact:

Kirko Papajanis
Founder/CEO
Email: kp@krrop.com
Telephone - +1-416-625-2795