B2B Thoughts & Observances

Don’t get Me-Too'd by MDF - Focus on your Customers Instead

Written by kp | Jul 17, 2025 5:33:39 PM

Imagine you and fifty other MSPs each getting $10K in co-op funds to run a ‘Thought Leadership’ webinar.  You target the same CISO persona with the same vendor slides and taglines. By the time your event goes live, your message is drowned out in a sea of look-alike e-vites.

While vendors funnel an estimated $50 billion into Market Development Funds (MDF) programs each year—over half of which goes unspent due to planning or execution hurdles—partners still treat MDF like free money to push generic, vendor-branded collateral rather than their own story Wikipedia.

 

The Hidden Risks of “Vendor-Paid, Vendor-Branded” Campaigns

  1. Message Saturation
    • When dozens of partners echo the same vendor narrative, email open rates and click-throughs plummet.
  2. Undifferentiated Positioning
    • You become “Partner #23” rather than “The SOC-as-a-Service Experts for Healthcare.”
  3. Low ROI / Wasted Funds
    • Generic demand-gen campaigns are the path of least resistance, “it’s not our money anyway, so let’s just spend it”, meanwhile targeted smart ABM approaches yielded as much as 200% better ROI. Forrester.
  4. Eroded Partner Credibility
    • Customers quickly learn you’re just republishing the vendor’s playbook, not taking the time to understand their unique challenges.

 

Flip the Script: Own Your Differentiators

Brand-First Messaging
  • Lead with your services: “Our XDR practice, built on [Vendor], combines 24/7 SOC support and custom playbooks to reduce breach dwell time by 60 percent.”
  • Weave in vendor tech as an enabler of your real value.
Persona-Plus-Pain Alignment
  • Focus on 1–2 critical pain points you solve (e.g., compliance, incident response SLAs), rather than generic feature demos.
  • Don’t sell the platform, sell the outcome. Position your MDF-funded webinar as “How to cut incident response times by 50 percent in highly regulated industries,” not “Intro to [Vendor] XDR.”
Package Your Value-Add Services Around the Product
  • Modular Bundles: “XDR + 24/7 SOC + Automated Compliance Reporting”
  • Outcome-Based Offers: “Predictable $5 K/month SOC service for financial services firms”
  • Proof Points: Showcase case studies and TCO models illustrating your IP lift.

When you lead with your service model, including your pricing tiers, SLAs, and success stories, you’re not just another co-op check recipient. You become your customer's trusted advisor.

 

Vendor-Agnostic Relationship Building

  1. Focus on the customer
    • Begin with the customer’s business objectives, really hear what their concerns are, where they’re having problems
    • Give advice based on best practices you’ve seen, and always recommend the best-fit option from ANY vendor.
  2. Long-Term Thinking
    • Be honest about whichever technology solves the customer’s problem, whether that’s from Vendor A, Vendor B, or an open-source tool.
    • Always be building trust, and even if it doesn’t pay the bills today, your client will thank you for it—it may even lead to new vendor relationships.
  3. Stickier Client Relationships
    • Shift from one-off webinars to ongoing thought leadership virtual lunch-and-learns, where you manage the full lifecycle of the solution.
    • When customers know you’re not pushing one vendor’s roadmap, they’ll invite you back because they trust your objectivity.

 

Roadmap for Your Next Co-Op Campaign

  1. Audit
    • Catalog every past demand gen action. Highlight where you sounded identical to every other partner.  Remember what sucked, and note things that were good.
  2. Position
    • Document and routinize your top three differentiators: e.g. fastest service, local expertise, service-level guarantees, etc.
  3. Plan
    • Build a content calendar swapping pure vendor-branded assets for hybrid “Your Brand + Vendor” assets—Make sure you meet Proof of Performance requirements!
  4. Execute and Measure
    • Treat it like a product launch: set clear KPIs, run A/B tests on messaging, optimize daily, and don’t be afraid to lean on third party service providers to get an outside perspective.
  5. Iterate
    • Double down on what resonates. Partners that apply rigorous measurement practices achieve up to $4 in business value for every $1 invested in analytics and performance tracking 1827 Marketing.

 

That's a Wrap

MDF and co-op funds can still be powerful growth levers.  Be creative about how you wield them to tell your story. Stop rolling the dice on “me-too” vendor-centric campaigns, and start thinking customer-centric problem solving.  This leverages your partner money to make a long term investment in the one asset no vendor can replicate: your expertise, approach, and relationships.

Get off the MDF treadmill. Let’s map out your unique playbook, and let’s not let your co-op funds go to waste.